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CCNA Collaboration CICD 210-060 Official Cert Guide

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CCNA Collaboration CICD 210-060 Official Cert Guide

CCNA Collaboration CICD 210-060 Official Cert Guide from Cisco Press enables you to succeed on the exam the first time and is the only self-study resource approved by Cisco. Long-time Cisco expert and trainer Michael Valentine shares preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.

This complete, official study package includes

  • A test-preparation routine proven to help you pass the exam

  • “Do I Know This Already?” quizzes, which enable you to decide how much time you need to spend on each section

  • Chapter-ending exercises, which help you drill on key concepts you must know thoroughly

  • The powerful Pearson IT Certification Practice Testsoftware, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports

  • A final preparation chapter that guides you through tools and resources to help you craft your review and test-taking strategies

  • Study plan suggestions and templates to help you organize and optimize your study time

  • Well regarded for its level of detail, study plans, assessment features, challenging review questions and exercises, this official study guide helps you master the concepts and techniques that ensure your exam success.

    CCNA Collaboration CICD 210-060 Official Cert Guide is part of a recommended learning path from Cisco that includes simulation and hands-on training from authorized Cisco Learning Partners and self-study products from Cisco Press. To find out more about instructor-led training, e-learning, and hands-on instruction offered by authorized Cisco Learning Partners worldwide, please visit www.cisco.com.

    Michael Valentine, CCNA, CCNP, CCDP, CCVP, CCSI No. 31461, has worked in IT since 1996, and as a trainer since 2001. He is currently a Cisco trainer with Skyline Advanced Technology Services, specializing in Cisco Unified Communications and CCNA. His accessible, humorous, and effective teaching style has demystified Cisco technology for thousands of students. He has developed courseware and labs for both Cisco and its training partners, is co-author of CCNA Exam Cram (Exam 640-802), Third Edition, and is the author of CCNA Voice Quick Reference Guide.

    The official study guide helps you master topics on the CCNA Collaboration CICD 210-060 exam, including the following:

  • Cisco Unified Communications components

  • Cisco Unified Communications Manager Express administration, end user management, dial plans, and telephony features

  • Cisco Unified Communications Manager administration, end point management, dial plan elements and interactions, and telephony and mobility features

  • Cisco Unity Connection voicemail

  • CM IM and Presence support

  • CME and CUCM management and troubleshooting

  • Monitoring Cisco Unity Connection

  • The CD-ROM contains more than 140 practice questions for the exam, memory table exercises and answer keys, a glossary flash card tool, and a study planner tool.

    Pearson IT Certification Practice Test minimum system requirements:

    Windows Vista (SP2), Windows 7, Windows 8.1, or Windows 10; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases

    This volume is part of the Official Cert Guide series from Cisco Press. Books in this series provide officially developed exam preparation materials that offer assessment, review, and practice to help Cisco Career Certification candidates identify weaknesses, concentrate their study efforts, and enhance their confidence as exam day nears.

    Table of Contents

    1. About This eBook
    2. Title Page
    3. Copyright Page
    4. About the Author
    5. About the Technical Reviewers
    6. Dedication
    7. Acknowledgments
    8. Contents at a Glance
    9. Contents
    10. Icons Used in This Book
    11. Command Syntax Conventions
    12. Introduction
      1. Goals and Methods
      2. Who Should Read This Book?
      3. Strategies for Exam Preparation
      4. 210-060 CICD Exam Topics
      5. CCNA Collaboration CICD 210-060 Official Certification Guide
        1. Book Features and Exam Preparation Methods
        2. How This Book Is Organized
      6. For More Information
    13. Part I: Voice Perspectives
      1. Chapter 1. Traditional Voice Versus Unified Voice
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Analog Connections
          2. Digital Connections
            1. Moving from Analog to Digital
            2. Channel Associated Signaling
            3. Common Channel Signaling
          3. Understanding the PSTN
            1. Components of the PSTN
            2. Understanding PBX and Key Systems
            3. Connections To and Within the PSTN
            4. PSTN Numbering Plans
          4. The Emergence of VoIP
            1. VoIP: Why It Is a Big Deal for Businesses
            2. The Process of Converting Voice to Packets
            3. The Role of Digital Signal Processors
            4. Understanding RTP and RTCP
        3. Exam Preparation Tasks
          1. Review All the Key Topics
            1. Complete the Tables from Memory
          2. Definitions of Key Terms
      2. Chapter 2. Understanding the Components of Cisco Unified Communications
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Unified Collaboration
          2. Understanding Cisco Unified Communications Manager Express
            1. CME Key Features
            2. CME Interaction with Cisco IP Phones
          3. Understanding Cisco Unified Communications Manager
            1. CUCM Key Features
            2. CUCM Database Replication and Interacting with Cisco IP Phones
          4. Understanding Cisco Unity Connection
            1. Cisco Unity Connection Key Features
            2. Cisco Unity Connection and CUCM Interaction
          5. Understanding Cisco Unified CM IM and Presence
            1. Cisco Jabber
          6. Understanding Video Communication Server and TelePresence Management Suite
            1. Cisco VCS Control and VCS Expressway
            2. TelePresence Management Suite
        3. Exam Preparation Tasks
          1. Review All the Key Topics
            1. Complete the Tables from Memory
          2. Definitions of Key Terms
      3. Chapter 3. Understanding Cisco IP Phones
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Connecting and Powering Cisco IP Phones
            1. Cisco Catalyst Switch PoE
            2. Powering the IP Phone Using a Power Patch Panel or Coupler
            3. Powering the IP Phone with a Power Brick
          2. VLAN Concepts and Configuration
            1. VLAN Review
            2. VLAN Trunking/Tagging
            3. Understanding Voice VLANs
            4. VLAN Configuration
          3. Understanding the Cisco IP Phone Boot Process
          4. Configuring a Router-Based DHCP Server
            1. Note
          5. Setting the Clock of a Cisco Device with NTP
          6. IP Phone Registration
          7. Quality of Service
            1. Understanding the Enemy
            2. Requirements for Voice, Video, and Data Traffic
            3. QoS Mechanisms
            4. Link Efficiency Mechanisms
            5. Queuing Algorithms
            6. Applying QoS
            7. Using Cisco AutoQoS
            8. Note
            9. Note
        3. Exam Preparation Tasks
          1. Review All the Key Topics
            1. Complete the Tables from Memory
          2. Definitions of Key Terms
    14. Part II: Cisco Unified Communications Manager Express
      1. Chapter 4. Getting Familiar with CME Administration
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Preparing the CME Router for Cisco Configuration Professional
          2. Managing CME Using CCP
            1. CME Integrated GUI
            2. Cisco Configuration Professional
        3. Exam Preparation Tasks
          1. Review All the Key Topics
            1. Complete the Tables from Memory
      2. Chapter 5. Managing Endpoints and End Users in CME
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Describe End Users in CME
            1. User Access Levels in CME
            2. Creating Users in CME
          2. Create or Modify End Users and Endpoints in CME Using the CCP GUI
            1. General Capabilities of CCP
            2. CCP Unified Communications Configuration
            3. Implementing End Users and Endpoints in CME
        3. Exam Preparation Tasks
          1. Review All Key Topics
            1. Complete the Tables from Memory
          2. Define Key Terms
      3. Chapter 6. Understanding the CME Dial Plan
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Configuring Physical Voice Port Characteristics
            1. Configuring Analog Voice Ports
            2. Note
            3. Configuring Digital Voice Ports
            4. Note
          2. Understanding and Configuring Dial Peers
            1. Voice Call Legs
            2. Configuring POTS Dial Peers
            3. Tip
            4. Configuring VoIP Dial Peers
            5. Using Dial Peer Wildcards
            6. Private Line Automatic Ringdown
          3. Understanding Router Call Processing and Digit Manipulation
            1. Tip
            2. Matching Inbound and Outbound Dial Peers
            3. Using Digit Manipulation
            4. Practical Scenario 1: PSTN Failover Using the prefix Command
            5. Practical Scenario 2: Directing Operator Calls to the Receptionist
            6. Note
            7. Practical Scenario 3: Specific POTS Lines for Emergency Calls
            8. Practical Scenario 4: Using Translation Profiles
            9. Using CCP to Configure a CME Dial Plan
          4. Understanding and Implementing CME Class of Restriction
          5. Using CCP to Implement COR
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      4. Chapter 7. Enabling Telephony Features with CME
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Configuring a Voice Network Directory
          2. Configuring Call Forwarding
            1. Forwarding Calls from the IP Phone
            2. Tip
            3. Forwarding Calls from the CLI
            4. Using the call-forward pattern Command to Support H.450.3
            5. Configuring Call Transfer
            6. Note
          3. Configuring Call Park
            1. Note
          4. Configuring Call Pickup
            1. Tip
          5. Configuring Intercom
          6. Configuring Paging
            1. Note
          7. Configuring After-Hours Call Blocking
            1. Note
          8. Configuring CDRs and Call Accounting
          9. Configuring Music on Hold
          10. Configuring Single Number Reach
          11. Configuring Ephone Hunt Groups
            1. Final Forwarding Options for Hunt Groups
          12. Configuring Night Service Using CCP
          13. Configuring Shared Ephone-dn Using CCP
          14. Describe Extension Mobility in CME
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
    15. Part III: Cisco Unified Communications Manager
      1. Chapter 8. Administrator and End-User Interfaces
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Describe the CUCM Administration Interfaces
            1. Cisco Unified Communications Manager Administration Interface
            2. Cisco Unified Serviceability Administration Interface
            3. Cisco Unified Operating System Administration Interface
            4. Disaster Recovery System Interface
            5. Cisco Unified Reporting Interface
            6. CLI
            7. User Management in CUCM: Roles and Access Control Groups
            8. Describe the CUC Administration Interfaces
            9. Describe the Cisco Unified CM IM and Presence Server Administration Interfaces
          2. Describe the End-User Interface for CUCM
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      2. Chapter 9. Managing Endpoints and End Users in CUCM
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Implementing IP Phones in CUCM
            1. Special Functions and Services Used by IP Phones
            2. IP Phone Registration Process
            3. SIP Phone Registration Process
            4. Preparing CUCM to Support Phones
            5. Service Activation
            6. DHCP Server Configuration
            7. Configuring DHCP in Router IOS
            8. IP Phone Configuration Requirements in CUCM
            9. Adding Phones in CUCM
          2. Describe End Users in CUCM
            1. End Users Versus Application Users
            2. Credential Policy
            3. Features Interacting with User Accounts
            4. User Locale
            5. Device Association
          3. Implementing End Users in CUCM
            1. Manual Entry
            2. Bulk Import Using BAT
            3. LDAP Integration
            4. Configure LDAP Sync
            5. Verify LDAP Sync
            6. Configuring LDAP Authentication
            7. Verify LDAP Authentication
            8. Create LDAP Custom Filters
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      3. Chapter 10. Understanding CUCM Dial Plan Elements and Interactions
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. CUCM Call Flows
            1. Call Flow in CUCM If DNS Is Used
            2. Call Flow in CUCM If DNS Is Not Used
            3. Centralized Remote Branch Call Flow
            4. Centralized Deployment PSTN Backup Call Flow
            5. Centralized Deployment Considerations and Limitations
            6. PSTN Backup Using CAC
            7. Distributed Deployment Call Flow
            8. Call Routing Sources in CUCM
            9. Call Routing Destinations in CUCM
            10. Call Routing Configuration Elements
            11. Call Routing Behavior
            12. Class of Control
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      4. Chapter 11. Enabling Telephony and Mobility Features with CUCM
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Describe Extension Mobility in CUCM
          2. Enable EM in CUCM
          3. Describe Telephony Features in CUCM
            1. Call Coverage
            2. Intercom
            3. CUCM Native Presence
          4. Enable Telephony Features in CUCM
            1. Enabling Call Coverage
            2. Configuring Shared Lines
            3. Configuring Intercom Features
            4. Configure CUCM Native Presence
            5. Configuring Presence-Enabled Call Lists
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      5. Chapter 12. Enabling Mobility Features in CUCM
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Understanding CUCM Mobility Features
            1. Describe Mobile Connect
            2. Unified Mobility Architecture
          2. Implementing Mobility Features in CUCM
            1. Configuring Mobile Connect
            2. Configuring MVA
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
    16. Part IV: Voicemail and Presence Solutions
      1. Chapter 13. Voice Messaging Integration with Cisco Unity Connection
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Describe Cisco Unity Connection
            1. Overview of Cisco Unity Connection
            2. Single-Site and Multisite Deployment Considerations
            3. CUC Integration Overview
            4. CUC Features
          2. Describe Cisco Unity Connection Users and Mailboxes
            1. User Templates
            2. CUC End Users
            3. User Creation Options
            4. CUC Voicemail Boxes
          3. Implement Cisco Unity Connection Users and Mailboxes
            1. Configure End User Templates
            2. Configure CUC End Users
            3. Importing End Users into CUC
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      2. Chapter 14. Enabling CM IM and Presence Support
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Describe CM-IMP Features
            1. Jabber
            2. Cisco Unified Communications Manager IP Phone Service
          2. Describe Cisco Unified Presence Architecture
            1. Integration with Microsoft Office Communications Server
            2. Integration with LDAP
            3. Integration with Cisco Unity Connection
            4. Integration with Conferencing Resources
            5. Integration with Calendar Resources
            6. Architecture and Call Flow: Softphone Mode
            7. Architecture and Call Flow: Deskphone Control Mode
            8. IM/Chat, Compliance, and Persistent Chat
            9. CM-IMP and QoS Considerations
          3. Enabling CM-IMP
            1. Enabling End Users for Cisco Jabber in CUCM
            2. Key Point
            3. Enabling End Users for Jabber in CUCM
            4. Enabling CUCM Presence Signaling Integration with CM-IMP
            5. Enabling End Users for Jabber in CM-IMP
            6. Troubleshooting Jabber
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
    17. Part V: Voice Network Management and Troubleshooting
      1. Chapter 15. Common CME Management and Troubleshooting Issues
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Troubleshooting
          2. Troubleshooting Common CME Registration Issues
            1. Issue 1: Verifying PoE
            2. Issue 2: Voice VLAN Assignment
            3. Issue 3: DHCP Server
            4. Issue 4: TFTP Server
            5. Issue 5: CME Server
          3. Troubleshooting Dial Plan and QoS Issues
            1. Dial Plan Issues
            2. QoS Issues
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      2. Chapter 16. CUCM Monitoring, Maintenance, and Troubleshooting
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Describe How to Provide End-User Support for Connectivity and Voice Quality Issues
            1. Troubleshooting
            2. Troubleshooting IP Phone Registration Problems
            3. Note
            4. Deleting Unassigned Directory Numbers Using the Route Plan Report
            5. Describe CUCM Reports and How They Are Generated
            6. Analyzing Reports
            7. Understanding CUCM CDR Analysis and Reporting Tool Reports
            8. Activate CAR-Related Services
            9. Configure CDR Service Parameters
            10. CDR and CMR Architecture
            11. Exporting CDR and CMR Records
            12. Generating CDR Reports
            13. Report Generation Example
            14. Generating System Reports
            15. Generating Device Reports
          2. Describe Cisco Unified RTMT
            1. RTMT Interface
            2. Monitoring CUCM with RTMT
          3. Describe the Disaster Recovery System
            1. Using the DRS
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      3. Chapter 17. Monitoring Cisco Unity Connection
        1. “Do I Know This Already?” Quiz
        2. Foundation Topics
          1. Generating and Accessing Cisco Unity Connection Reports
            1. Cisco Unity Connection Serviceability Reports
            2. Cisco Unified Serviceability: Serviceability Reports Archive
          2. Analyzing Cisco Unity Connection Reports
          3. Troubleshooting and Maintenance Operations Using Cisco Unity Connection Reports
            1. Reports to Support Routine Maintenance
        3. Exam Preparation Tasks
          1. Review All the Key Topics
          2. Definitions of Key Terms
      4. Chapter 18. Final Preparation
        1. Tools for Final Preparation
        2. Exam Engine and Questions on the CD
          1. Install the Exam Engine
          2. Activate and Download the Practice Exam
          3. Activating Other Exams
          4. Premium Edition
        3. The Cisco Learning Network
        4. Memory Tables
        5. Chapter-Ending Review Tools
        6. Study Plan
        7. Recall the Facts
        8. Practice Configurations
        9. Using the Exam Engine
    18. Part VI: Appendixes
      1. Answers Appendix
        1. Chapter 1
        2. Chapter 2
        3. Chapter 3
        4. Chapter 4
        5. Chapter 5
        6. Chapter 6
        7. Chapter 7
        8. Chapter 8
        9. Chapter 9
        10. Chapter 10
        11. Chapter 11
        12. Chapter 12
        13. Chapter 13
        14. Chapter 14
        15. Chapter 15
        16. Chapter 16
        17. Chapter 17
      2. Appendix B. Exam Updates
        1. Always Get the Latest at the Companion Website
        2. Technical Content
      3. Appendix C. Managing CME Using the Command Line
        1. Note
    19. Glossary
    20. Index
    21. CD-Only Appendixes
      1. Appendix D. Memory Tables
        1. Chapter 1
        2. Chapter 2
        3. Chapter 3
        4. Chapter 4
        5. Chapter 5
      2. Appendix E. Memory Table Answer Key
        1. Chapter 1
        2. Chapter 2
        3. Chapter 3
        4. Chapter 4
        5. Chapter 5
      3. Appendix F. Study Planner
    22. Code Snippets
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